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Error by Instructors creating account



  • 2007-01-26 07:26:01

    Error by Instructors creating account

    When I create a user account as instructor and I enrol the trainee to the course, the trainee gets a Mail with a Link to confirm the Mailadress. When he is clicking on it he gets the following error message:
    "Your email address and account could not be confirmed."
    How can I fix it, so the trainee can confirm his mail adress by the first time without reordering the Link.
    Thanks
    Thomas

    Things to describe:
    operating system - Unix
    version of ATutor - 1.5.3.3
    versions of php -
    version of mysq l -
    webserver & version -
    copies of error messages - Your email address and account could not be confirmed.
    changes to default settings -
    web browser being used -
    and anything else relevant -


  • 2007-01-26 08:19:16

    Re: Error by Instructors creating account.

    This is usually the result of entering an email address in a different case thatn the original. Email addresses are case sensitive.


  • 2007-01-31 05:44:42

    Re: Error by Instructors creating account.

    i tryed several times put it dit not run.
    I explain how i made it:
    - First I loged in as Insstructor
    - Went to the course
    - Manage
    - Create Course List
    - Filled out the form (Mailadress only lower case)
    - Add to course List
    - On the next Screen I Change the Loginname
    - Resubmit
    - Ad to enroled list
    - Message The following unique accounts were successfully added to the course list:
    - Go to my EMail and click on the Link after: To access this course, you must first confirm your account by using the following link:
    - The following Error Message apears: The following errors occurred:
    Your email address and account could not be confirmed


    How can I Fix that?


  • 2007-01-31 13:41:43

    Re: Error by Instructors creating account.

    I cannot reproduce this.

    Can you copy and paste the end part of the URL so I can see it? (Everything after the ?)


  • 2007-02-01 07:06:03

    Re: Error by Instructors creating account.

    Copy of the Confirmation Mail wich contains the url with the error:

    You have been enrolled into the course WIFAG Support. To access this course, you must first confirm your account by using the following link: http://fsahikuhfa/training/con/confirm.php?id=19&m=3633db05d7. It is strongly suggested you change your password upon logging in.

    (I hade to change the url because we do not want to make it public by search engines)

    If you need the whole url ore xamples of screen snapshots please contact me by the following mailadres:
    thomas.taennler"at"wifag.ch (replace "at" by @)


  • 2007-02-01 10:17:45

    Re: Error by Instructors creating account.

    which version of MySQL are you using?


  • 2007-02-01 11:08:50

    Re: Error by Instructors creating account.

    I have MySQL - 4.0.27


  • 2007-02-01 13:06:34

    Re: Error by Instructors creating account.

    Sorry, but nothing specific comes to mind.

    Try a nightly build or installing it on a local machine to see if you can reproduce this elsewhere.


  • 2007-02-01 14:00:14

    Re: Error by Instructors creating account.

    Does this happen with admin created accounts?


  • 2007-02-02 03:43:03

    Re: Error by Instructors creating account.

    I never tryed becouse as Admin I can confirm the Account drictely.

    But:
    When the Trainee askes to resend the Mail Confirmation it runns well.
    The Link he gets is not the same.


  • 2007-02-02 11:25:50

    Re: Error by Instructors creating account.

    What is different about the link? Is it the value that comes after the [blue]m=[/blue] part?

    This issue has been added to the bug tracker and we'll try resolve it by the next release.


  • 2007-02-05 00:59:16

    Re: Error by Instructors creating account.

    Yes

    The first Mail with the error loocks like:
    http://www.mydomain.ch/training/cont/confirm.php?id=20&m=3fe14ccf9a

    The second Mail with the correct link looks like:
    http://www.mydomain.ch/training/cont/confirm.php?id=20&m=2451a52cf1

    So only the part after the m= is different


  • 2007-02-06 10:34:18

    Re: Error by Instructors creating account.

    Try replacing the file /include/lib/enroll.inc.php
    with this one:
    http://atutorsvn.atrc.utoronto.ca/repos/atutor/trunk/docs/include/lib/enroll.inc.php

    and let me know if it fixes the problem.


  • 2007-02-07 06:39:08

    Re: Error by Instructors creating account.

    Thanks It si fixed now.
    I replaced the file and it runns