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Error Message while attempting to back up a course



  • 2005-11-10 13:12:50

    Error Message while attempting to back up a course

    When I click on the Back option for a course (both at the instructor and as the Administor I receive the following error message:

    "Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, webmaster@tangi-data.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.


    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. "


    When I view the error log for Atutor, none are listed. Any ideas?

    Below is the requested information that may be of help:

    ----------------------------------------------
    If you are asking for help, provide lots of detail so problems can be reproduced.

    Things to describe:
    operating system - Linux
    Kernel version: 2.4.25
    version of ATutor -1.5.1pl
    versions of php - 4.3.10
    version of mysq l - 4.0.25-standard
    webserver & version - Apache, 1.3.33 (Unix)
    copies of error messages - see above
    changes to default settings - none
    web browser being used - Internet Explorer 6
    and anything else relevant - N/A


  • 2005-11-11 10:24:10

    back up 404

    hi, what page is giving the 404 error?
    /tools/backup/index.php
    /tools/backup/create.php ??

    more detail please.


  • 2005-11-11 15:14:30

    Back up 404

    Heidi,

    Here is the information that you requested


    ATutor/tools/backup/index.php


  • 2005-11-11 15:19:46

    Back up 404

    Heidi,

    Here is the information that you requested


    ATutor/tools/backup/index.php


  • 2005-11-15 11:56:44

    Status of this error message

    Has anyone any insight on what I can try/do to eliminate this error? I went so far as to completely delete all folders, database, etc and did a new install. Still got the error message.

    One additional item that may be of interest is the content directory is outside of the html path for security reasons (a recommendation found on the ATutor site). Could this be causing the error?

    Thanks

    [reply][b]In reply to:[/b]
    Heidi,

    Here is the information that you requested


    ATutor/tools/backup/index.php
    [op]forums/view.php?fid=7;pid=6289;page=1#6295[/op][/reply]


  • 2005-11-15 12:28:50

    backup problem

    hey johnny - if you could email us a link to your server and a login for instructor access, we will take a look.

    info@atutor.ca


  • 2005-11-18 15:47:24

    Backup Problems

    Thanks to all for your help, but the problem resolved itself after my hosting provider suffered a server crash.

    I had to reinstall the software and upload my test course and suddenly the backup function began to work.

    Not sure what was wrong, but all appears to be functional.

    Again thanks to everyone for their help.

    Johnny