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error in Step 2 fresh installation



  • 2016-03-03 14:43:20

    error in Step 2 fresh installation

    In Step 2 of the "fresh install" gives a blank page in http://mysite/ATutor/install/index.php (no message).

    Step 1 indicates that everything is "OK" (attached screenshot).

    The file "/include/config.inc.php" is writable, and I have looked all instructions in http://www.atutor.ca/atutor/docs/installation.php#fresh

    I have done twice downloading "ATutor-2.2.1.tar.gz" (uploaded to the directory by ftp and decompressed on the server with "tar -sxvf Atutor-2.2.1.tar.gz".

    Since 2005 I have made several installations of all versions of ATutor is the first time I have encounter this problem. I do not know what to do.

    Thanks for your help!

    Best Regards,


    If you are asking for help, provide lots of detail so problems can be reproduced.

    Things to describe:
    Operating system ATutor is installed on -
    ATutor version - 2.2.1
    PHP version - 5.3.3
    MySQL version - 5.1.73
    Problem: page http://mysite/ATutor/install/index.php in step 2 is "blank"


  • 2016-03-03 14:51:03

    Re: error in Step 2 fresh installation

    Is this on the same server that was causing problem with your upgraded ATutor?


  • 2016-03-03 16:43:40

    Re: error in Step 2 fresh installation

    Yes. But in a another new directory, another user, password and database name. Thanks, Greg


    If you are asking for help, provide lots of detail so problems can be reproduced.

    Things to describe:
    Operating system ATutor is installed on -
    ATutor version -
    Patch #s applied -
    ATutor theme name -
    PHP version -
    MySQL version -
    Webserver & version -
    Copies of error messages -
    Changes to default settings -
    Web browser being used -
    ...and anything else relevant -


  • 2016-03-03 18:13:52

    Re: error in Step 2 fresh installation

    I'll need to see the output from phpinfo(). You can attach it privately, or send a link to the page to "info at atutor dot ca". You might have one already if you are using CPanel.


  • 2016-03-04 04:52:03

    Re: error in Step 2 fresh installation

    Dear Greg,

    Thank you for always careful attention to ATutor users. Personally: it is precisely this detail one of the two things I most value over 11 years of good experience producing online courses with ATutor.

    The problem has been solved in a "unusual" way to what have been dozens of times I've installed subsequent updates (fresh installations and upgrades) ATutor that I have done without difficulty: my hosting provider has suggested to me that first I make the database using myphpadmin (with plesk) and then perform the installation.

    I've never acted that way and I have not seen that ATutor recommend this procedure. But it worked.

    I do not question now if something has changed on the server or to the present I was lucky that this problem has not appeared to be detained in Step 2 of the installation.

    My rudimentary knowledge of the technical aspects do not allow me to know what happened.

    Neither I can know because suddenly there were problems in the database in version 2.2, after updating to 2.2.1 to the point that I found it easier to remove and install 2.2.1 all with a fresh installation, which appears the problem of having to first create the database before proceeding with the installation steps.

    If you're interested analyze what happened for future advances of ATutor I offer to you send passwords to my vps (user ftp access to plesk admin panel and ATutor administrator). It should be in the course of next week because on Saturday March 12th I start up the contents and enlist a group of students for a course that I teach from Thursday 17 March.

    Outside, I commented that there are problems in terms that can not be translated in the "Mobile Theme"; if you want I make a list so you can see what it is; They are not in the language pack "atutor_2_2_en.zip" or "atutor_2_2_es-es.zip"

    Best Regards,

    Mario


  • 2016-03-04 09:16:03

    Re: error in Step 2 fresh installation

    Having to create the database manually is not uncommon, if the database user being used by ATutor does not have that permission. Perhaps that permission had been changed. This is described in the Database step in the installation instructions. The fact that a blank screen came up though, is a problem. It should have presented an error message instead. I've made a note in our bug tracker

    http://www.atutor.ca/atutor/mantis/view.php?id=5642

    If you can identify where the language of the mobile theme has not been translated that would be helpful.


  • 2016-03-04 12:52:40

    Re: error in Step 2 fresh installation

    Dear Greg,

    Thank you!!!

    I attached screen shots made with my smartphone (Android 5.1.1), where the terms or words that are not in the tool translate look, you also attached screenshots.

    Best Regards,

    Mario


  • 2016-03-04 13:29:36

    Re: error in Step 2 fresh installation

    Thanks. Noted now in the bug tracker
    http://www.atutor.ca/atutor/mantis/view.php?id=5643

    There appears to be hardcoded langiage in the mobile theme that will need to be replace with language variables.


  • 2016-07-08 04:24:30

    Re: error in Step 2 fresh installation

    I am having the same problem. My MySql credentials do not allow for db creation, but I am using an available DB (for a fresh install)
    Installation stops at step 2 for the latest Atutor version
    Sugggestions?


  • 2016-07-08 08:47:32

    Re: error in Step 2 fresh installation

    See:
    http://www.atutor.ca/view/3/25889/1.html

    [reply][b]In reply to:[/b]
    I am having the same problem. My MySql credentials do not allow for db creation, but I am using an available DB (for a fresh install)
    Installation stops at step 2 for the latest Atutor version
    Suggg...
    [op]forums/view.php?fid=7&pid=25729&page=1#25896[/op][/reply]