2013-12-10 21:23:14
I have successfully uploaded and extracted the Atutor files (Ver. 2.1.1), but when I attempt to access Atutor/install/install.php I get an error (File not found).
If I click the link to /ATutor/install/upgrade.php it successfully resolves. This is a basic install, with all files in public_html/Atutor.
Any thoughts?
2013-12-11 09:31:13
Hi John
Sounds like you may have unzipped the ATutor bundle locally and upload file by file.
See:
http://atutor.ca/atutor/docs/faq.php#2
If that's not the issue, provide a little more detail
---
If you are asking for help, provide lots of detail so problems can be reproduced.
Things to describe:
Operating system ATutor is installed on -
ATutor version -
Patch #s applied -
ATutor theme name -
PHP version -
MySQL version -
Webserver & version -
Copies of error messages -
Changes to default settings -
Web browser being used -
...and anything else relevant -
2013-12-12 01:29:24
Hi Greg,
No I uploaded the tar.gz file to the root directory (public_html) and then unzipped it to the default directory (public_html/Atutor. I can see /install/install.php in the directory (along with install/update.php). If I "click" the Install button, I get a file not found (??), yet if I click the Upgrade button, then it resolves to install/update.php. I'm stumped: how can one php file in a directory render, but not another?
PHP 4.3.0+ 5.2.17
zlib Enabled
mbstring Enabled
mysql Enabled
safe_mode = Off Off
file_uploads = On On
GD On
JPEG Support On
upload_max_filesize >= 2 MB 2M
post_max_size >= 8 MB 8M
sessions Enabled
session.auto_start = 0 0
session.save_path Directory Writeable
curl Enabled Good
. in include_path Enabled
Mail configuration Enabled
MySQL Options
MySQL 4.1.10+ Found Version 5.1.68
(http://biodynamicalternatives.com/ATutor/install/not_installed.php)
Thanks!
JF
2013-12-12 09:34:29
Not sure what to tell you. This is not something we've come across before, and the test install I just did locally worked as it should. The code for the upgrade and install are pretty much the same.
My guess is there is something in the Web server config that is causing this. I do notice that the site does not display file endings, so perhaps there's a .htaccess file or perhaps Apache mod_rewrite running that is redirecting or rewriting urls.
Are you able to confirm that the install.php file is actually there? If not, where did you download the bundle from?
You might try installing somewhere else and see if you get the same problem. Try downloading a fresh bundle from atutor.ca/atutor/download.php.
If none of that works, create a php file with the phpinfo() function in it and open it in a browser. We can take a look at the server config if you send a url in an email to info AT atutor dot ca.
[php]
phpinfo();
[/php]
2013-12-12 11:11:15
Nothing in the php config stands out.
I think just describing to your provider what you've described here should be enough info to investigate.
If you do discover the problem, pls post here what you find.
2013-12-17 10:20:48
Hi Greg,
Working with the host provider, we got to the root of the problem. I also have a WordPress installation (at the root (public_html), which had added the following to .htaccess:
<files install.php>
Order allow,deny
Deny from all
</files>
This blocked all install.php files from being accessed.
They added to the /public_html/ATutor/.htaccess the following :
<files install.php>
Order allow,deny
Allow from all
</files>
and this allowed access to the install.php file under the ATutor folder.
Might consider shipping .htaccess with that explicit command (??)
Cheers!
JF
2014-02-02 22:27:07
If you are asking for help, provide lots of detail so problems can be reproduced.
Things to describe:
Operating system ATutor is installed on - Linus Centos
ATutor version - 2.1.1
Patch #s applied -
ATutor theme name -
PHP version - 5.5.33-31.1
MySQL version - 5.0.96
Webserver & version -
Copies of error messages - The following errors occurred:
ATutor was unable to access the database. Please report this to an Administrator with this date reference (02/02/2014 09:10:49 pm)
Changes to default settings - none
Web browser being used - Chrome
...and anything else relevant - I was ableto successfully install the program, but I get this message when attempting to log in. I just need to figure out the right DB folder to point to and it should work. I have full access to My PHP Admin to edit, and I can code edit the pages necessary, but I am having a hard time figuring out where the DB is and how to resolve this problem.
Thanks
2014-02-03 09:24:26
The DB you defined when you installed ATutor. You don't really need to know where the folder is, though its typically in /var/lib/mysql/