2013-01-06 17:36:37
Yet another blank page after install thread
Hi
I have the "blank page after install" issue, which has been discussed extensively in these forums before.
Things to describe about the installation:
Operating system ATutor is installed on - Windows Web Server 2008R2 SP1 64-bit
ATutor version - 2.1
Patch #s applied - none, just downloaded
ATutor theme name - default
PHP version - 5.4.7 (current XAMPP)
MySQL version - 5.5.27 (current XAMPP)
Webserver & version - Apache 2.4.3 (current XAMPP)
Changes to default settings - none
Web browser being used - IE9 and Chrome 23.0.1271.97 m
The site is internal only so I can't provide a URL you can get to.
Things I have tried:
- A reinstall
- Unzipping the tgz on the server not on my PC
- Checking permissions on config.inc.php (RO/RW)
- Checking config.inc.php looks like it contains all of the required parameters
- Confirming my atutor db account has full permissions on the database by logging in on the server using mysql -u atutor -p
- Using multiple browsers
- Using the browser on the server as well as on my client PC
- Confirming no errors during install
- Checked the XAMPP and system event logs for signs of trouble
- Confirmed the database exists, the tables have been created, and they contain sensible-looking data
- Removed special characters from the database password
In all cases I get a blank page:
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META content="text/html; charset=windows-1252" http-equiv=Content-Type></HEAD>
<BODY></BODY></HTML>
(Hope I can post HTML tags in this forum).
My config.inc.php, sans comments and passwords, looks like this:
<?php
define('DB_USER', 'atutor');
define('DB_PASSWORD', '*******');
define('DB_HOST', 'app3');
define('DB_PORT', '3306');
define('DB_NAME', 'atutor');
define('TABLE_PREFIX', 'AT_');
define('AT_CONTENT_DIR', 'C:\xampp\htdocs\ATutor\content\');
define('MAIL_USE_SMTP', false);
define('AT_FORCE_GET_FILE', TRUE);
define('AT_INSTALL', TRUE);
?>
As it's XAMPP, mysql and apache are both on the same box. I've tried changing the DB_HOST to 'localhost', no change.
Access.log contains (IE9):
192.168.xxx.xxx - - [07/Jan/2013:11:27:07 +1300] "GET /atutor/ HTTP/1.1" 200 - "-" "Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Trident/5.0)"
Error.log contains nothing at the time of page request, but last server start produced this:
[Mon Jan 07 11:04:59.884373 2013] [mpm_winnt:notice] [pid 2824:tid 372] AH00456: Server built: Aug 18 2012 12:41:37
[Mon Jan 07 11:04:59.884373 2013] [core:notice] [pid 2824:tid 372] AH00094: Command line: 'C:\\xampp\\apache\\bin\\httpd.exe -d C:/xampp/apache'
[Mon Jan 07 11:04:59.884373 2013] [mpm_winnt:notice] [pid 2824:tid 372] AH00418: Parent: Created child process 3640
[Mon Jan 07 11:05:00.696925 2013] [ssl:warn] [pid 3640:tid 276] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[Mon Jan 07 11:05:00.728177 2013] [mpm_winnt:notice] [pid 3640:tid 276] AH00354: Child: Starting 150 worker threads.
php_error.log has nothing since yesterday, and that was likely from a previous attempt at installation, so not relevant.
mysqld_error.log contains nothing at the time of request, last start was:
130107 11:04:32 [Note] Plugin 'FEDERATED' is disabled.
130107 11:04:32 InnoDB: The InnoDB memory heap is disabled
130107 11:04:32 InnoDB: Mutexes and rw_locks use Windows interlocked functions
130107 11:04:32 InnoDB: Compressed tables use zlib 1.2.3
130107 11:04:32 InnoDB: Initializing buffer pool, size = 16.0M
130107 11:04:32 InnoDB: Completed initialization of buffer pool
130107 11:04:32 InnoDB: highest supported file format is Barracuda.
130107 11:04:32 InnoDB: Waiting for the background threads to start
130107 11:04:33 InnoDB: 1.1.8 started; log sequence number 1595685
130107 11:04:33 [Note] Server hostname (bind-address): '0.0.0.0'; port: 3306
130107 11:04:33 [Note] - '0.0.0.0' resolves to '0.0.0.0';
130107 11:04:33 [Note] Server socket created on IP: '0.0.0.0'.
130107 11:04:33 [Note] Event Scheduler: Loaded 0 events
130107 11:04:33 [Note] C:\xampp\mysql\bin\mysqld.exe: ready for connections.
Version: '5.5.27' socket: '' port: 3306 MySQL Community Server (GPL)
The phpinfo() page for XAMPP displays sensible looking content, so PHP looks to be working.
Any other suggestions?
TIA for any help
Sean