2010-08-22 12:17:14
Moved to new server and now doesnt work
I had ATutor installed last spring and everything was fine. I decided to upgrade my hosting account, which involved moving all of my files to another server -- now ATutor doesn't work. All I get is a blank page with the status bar saying the load is done. The hosting company says they just copied all of my files and moved them to the new server. I suspect that the settings for the SQL database aren't correct now -- does that sound reasonable? Only problem is that I paid you guys to set up ATutor for me and so I don't know what those settings should be. Is that documented anywhere other than in the installation instructions that are unpacked when the app is being installed? Thanks.
Janet
If you are asking for help, provide lots of detail so problems can be reproduced.
Things to describe:
Operating system ATutor is installed on -
ATutor version -
Patch #s applied -
ATutor theme name -
PHP version -
MySQL version -
Webserver & version -
Copies of error messages -
Changes to default settings -
Web browser being used -
...and anything else relevant -