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Passwords without numberssymbols do not work



  • 2009-05-18 11:41:52

    Passwords without numberssymbols do not work

    Hello.

    This is a bit of an odd problem. We enroll people into our online courses by going into the course, manage, enrollment and then import the spreadsheet with all the delegates details.

    After this, aTutor automatically emails the delegates with a user name and password.

    If the person's name is John Smith, their user and pass will be:
    User: j.smith
    Pass: j.smith

    The delegates have the option to change their password, but when they change it and try to login, they can't, it does not work.

    After some investigating, we realized passwords REQUIRE a number or a symbol in them to work. If the password is just letters only (which most delegates are using) they cannot login.

    This is a bizarre problem which has resulted in a few complaints. Any idea what we can do to fix the issue?

    All the best,
    Rury

    --

    operating system - Linux 2.6.23.14
    version of ATutor - 1.6.1.
    versions of php - 5.2.5
    version of mysql - 4.1.22-standard-log
    webserver & version - (not sure about this)
    your ATutor location- unk.com/lab


  • 2009-05-18 16:42:47

    Re: Passwords without numbers/symbols do not work?

    Hi,

    So, a user can log in with an autogenerated password, but after changing it to an alphabetic-only he/she can't, right?

    Really odd.
    ATutor should prevent users from changing passwords to simple (e.g. alphabetic-only or digit-only) ones altogether -- by aborting with an error message.
    But once a user has his/her password accepted, there should be no problems with logging in: the password is hashed once set/changed, and after that ATutor doesn't have any clue as to which symbols are used in it, so at least any ASCII-7 symbols should be perfectly OK (support of other symbols seems to depend on JavaScript implementation in a browser).

    As I understand from your post, there's no warning or error message, which probably means that relevant part of the code has been customized. I'd suggest you to have a look at any differences, especially in JavaScript.


  • 2009-05-20 09:34:42

    Re: Passwords without numbers/symbols do not work?

    Hi IndieRect

    Thanks for the informative reply. We are not getting a warning/error message so from the user's eyes, it looks like the password has changed, which is it has, but it does not work, and their old password does not work either.

    You say that part of the code will have been customized and to look for a difference, but I'm not entirely sure where to look. Can you make any suggestions?

    Cheers.


  • 2009-05-20 10:08:12

    Re: Passwords without numbers/symbols do not work?

    These 2 files are related to this

    your theme folder/login.tmpl.php
    login.php


  • 2009-05-21 05:13:06

    Re: Passwords without numbers/symbols do not work?

    I can't fix this myself, I'm going to have to forward this to support but thanks for the help so far guys.