ATutor

Learning Management Tools


  1. Home



Pages:1 2 3 4 5 6 7 8 9 10 11 12 13 14 15


Cannot log in to ATutor



  • 2008-04-29 10:23:35

    Cannot log in to ATutor

    Morning,

    I have installed ATutor 1.6 on my website as a production system. The installation went fine and was successful. I made screen captures of each step so I would not lose any information or passwords.

    After the installation, I tried to log in using both the administrator and personal log in info. Got the message
    "The following errors occurred:

    * Invalid login/password combination."

    Set up a new registration - same thing happened. Tried password recovery - no luck.

    I read several support threads that said to download updated copies of default and default1.5 themes. I did that yesterday, 4/28. Deleted old copies and installed new copies of themes. Still have the same problem.

    Can anyone give me an idea of what to try next?

    Thank you in advance. I really appreciate it.

    Jim

    My environment is:

    website: http://www.machineryhealthcare.com/ATutor/login.php

    operating system - Linux 2.6.23.14 #1 SMP Mon Feb 11 11:38:56 EST 2008 i686

    version of ATutor - 1.6 (build r7275 - 2008-02-05 14:3302) downloaded 4/24/08
    Themes: default and default 1.5 downloaded 4/28/08.

    versions of php - 4.4.7

    version of mysq l - 5.0.45-log

    webserver & version - Apache 1.3.33 on Redhat Linux 7.3 and 9.0 servers

    changes to default settings - none

    web browser being used - Firefox 2.0.0.14


  • 2008-04-29 10:39:16

    Re: Cannot log in to ATutor

    Hello,

    Can you do a quick check on your server (or php.ini), and see if sessions are enabled?

    thanks.



    -harris


  • 2008-04-29 10:41:13

    Re: Cannot log in to ATutor

    This thread might also be helpful.

    http://www.atutor.ca/view/3/6430/1.html


  • 2008-04-29 11:47:14

    Re: Cannot log in to ATutor

    Harris, thanks for the quick reply.

    Yes, sessions are enabled. session.auto_start = 0, session.save_path is writable.

    Referring to the thread you referenced:

    I tried another machine - same problem

    My browser is accepting cookies - I can see the cookie in the web developer tool bar.

    When I reload the page I get the same error message.

    I'm on a commercial hosting service so I'll check with them about php.ini. I don't seem to have access to it.

    Is there any thing else I can try before reinstalling?

    Jim


  • 2008-04-29 11:54:47

    Re: Cannot log in to ATutor

    It seems to me this is a session problem, you may also try asking the host where their /tmp folder is at. Session variables are usually stored in the /tmp folder and if it's not writable, you won't be able to log in.


  • 2008-04-29 11:56:50

    Re: Cannot log in to ATutor

    Thanks, I'll let you know what I find out.

    Jim


  • 2008-04-29 13:02:27

    Re: Cannot log in to ATutor

    Got it! ;D

    You were right, a session problem.

    I found the php.ini file. I un-commented ;session.save_path = "/tmp"

    and that solved the problem.

    Thank you for all the help and ideas, especially the quick response.

    Jim Taylor, CPMM
    Director of Operations
    Machinery Management Solutions, Inc.

    765-366-4285
    www.machineryhealthcare.com
    Healthcare for Production Machinery and Facilities